Total Cuteness

It’s that time again … I was reviewing photos and realized that the world needs more NaNi. Here she is!


NaNi readies herself for a Christmas ambush with David’s new AirZooka.


NaNi enjoys the Manchester Regional FIRST Robotics competition.


NaNi demonstrates her combat stance.


Awwwwwwwwwwwwwwww.


NaNi during a weight training session.


NaNi demonstrates her Xbox 360 Halo 3 ‘Tude.


Oh, here’s NaNi with our other kids. Meh.

Belittled by PETCO: A Bad Customer Experience

Two weeks ago, Isaac spent some of his savings on purchasing a new tarantula, to replace Chandan, one that had died after about 3.5 years in our care. (The tarantula was fully grown when we purchased it, so we expect the death was due to old age, as these Chilean spiders, typically sold in pet shops, live only to 5-8 moltings, and she had molted thrice, about once a year, while we had her.)

However, the new tarantula did not fare so well. After a week, Isaac noted that she had some trouble climbing, within another week she was dead.

PETCO issues a 15-day guarantee on "companion animals" they sell, so we headed back to PETCO to see if we could get an exchange. To prove to them that we had adequate and appropriate housing, we brought the large plastic shoebox type storage container (about 2.5 gallons in volume) containing the spider.

That is where the trouble started.

The attendant examined the box, and said, “You’ve used fertilized potting soil; it looks like you killed it.”

(For the record, we did use potting soil. Potting soil often contains Styrofoam, perlite, or vermiculite to improve aeration and water retention. In this case, our soil contained perlite, which is completely harmless. Of course, some potting soils, even organic ones, contain fertilizers and insecticides, but I was very careful to avoid selecting one of those.)

“No, I replied carefully, "we used sterilized potting soil with no chemical additives. You must understand we had a tarantula living for nearly four years in exactly these conditions, and it was an adult when we bought it."

Then he seemed to express concern over the container. I quickly pointed out, "The container is not airtight,” which, after some seemed to satisfy him.

By this time I was seething, although outwardly completely controlling my anger. We are not idiots. We have been keeping tarantulas for four years now. Chandan, the one who died several months ago, exhibited no problems of any kind during her life. I even keep a tarantula (named after one of our VPs) at my office. I strongly resented the immediate and obvious blaming, and felt even worse because essentially everything I said was ignored, even when I was correct.

Reluctantly, the clerk issued me a refund, and we headed off to the reptile and fish department, which houses tarantulas and such. The fish display featured a wall of Betas, all in tiny, nonaerated plastic containers. Great way to take care of those fish!

And there we waited. And waited. And waited. Isaac repeatedly spoke to the staff, who assured us they would be “right with us.” This went on for about 30 minutes. (Thankfully I’d brought a book to read.)

Finally, the “spider guy” came out. He claimed the soil contained “chemical crystals” that kill insects. I explained the reality to him, which he clearly didn’t accept, and recommended peat instead. He also claimed we had told him we would be keeping the tarantula in a 10-gallon aquarium, which, we, of course had not, and he wondered, “How do you expect to regulate the temperature in a plastic container?” (I did not want to go into physics with him.)

Initially and over the years, we’ve done most of our research on tarantula care via the Internet, from a variety of sources. If we go the experts, the American Tarantula Society, we can see what their articles and care guides say:

Pet Pals sold in pet shops, work well for many species. Many plastic and glass containers can be adapted for tarantula homes.

They also recommend topsoil or potting soil as the ideal substrate for tarantulas. Peat was only second-best.

Good air circulation in a container has been thought by some in the past to be a requirement, however, serious doubt has been cast on this idea in the last few years. The up side is good air circulation may prevent stagnant conditions with very high humidity that can easily breed mold, fungi, bacteria, nematodes and mites.

The clerk said he might not sell us another tarantula, and that he would have to talk to the other clerk and check. After a few minutes, he returned, and informed us that we could buy a replacement tarantula, but they would not provide a guarantee this time. We paid for the new tarantula with our refund money, and left.

Over the week I triple-checked our information. The ATS agreed with our care policies completely, contrary to the details the PETCO personnel provided. So, the next weekend, I went back to the store and spoke with the manager. I told him that I understood people do not typically do the research into caring for exotics, but that we were experienced tarantula owners who were thorough about what we were doing. I explained that we were very dissatisfied with our treatment, and pointed out where the ATS recommendations were contrary to the store’s advice.

He apologized for how we were treated, and said he had all our information, and that he would have the regional controller call us.

We’re still waiting for the call …

But at least the new tarantula is doing well.

Nine 11 Boxes Later: Comcast TiVo Service

When I learned that Comcast was finally rolling out it’s long-delayed TiVo service, I was thrilled. I had seen the benefits of TiVo via several friends, but had avoided buying my own TiVo box because the HD versions are so expensive. I had been moderately disappointed in Comcast’s home-grown DVR service (which sported a clunky user interface and a mere 12 hours of nonupgradeable high-definition recording capacity).

We counted down the days until the Comcast installer would arrive to upgrade our two cable boxes. To our surprise, rather than merely a firmware update, the installer provided two brand new Motorola DCH3416 boxes, complete with 160 GB of storage and a wonderfully designed TiVo remote.

The cable guy came out mid-day on a Friday, and claims he tested everything before he left, but by the time I got home a few hours later, neither TiVo box was working correctly. The downstairs box had staccato sound, the upstairs box simply displayed the loading screen and never got beyond it. Tech support had the cable guy call us back, and he was actually willing to drop his kids off and come back out to try to fix the boxes.

Unfortunately, what we needed were replacement boxes, and he didn’t have two more of the DCH3416s, so we had to wait until Monday and another technician visit. (The technician was supposed to arrange for his boss to handle things on Saturday, but this never happened; on Monday Comcast had no record of anything like that being set up.)

In talking to customer support and in subsequent visits from the on-site troubleshooters/installers, it became clear that not much information had been propagated to the installers about how to set up these boxes or keep them working. One installer explained that in his training for the new cable box, the cable box was broken, so they had to learn from a PowerPoint presentation on the setup instead.

The downstairs new box worked for a few days, and then quit, going into an infinite booting cycle which Comcast guys call the “Crazy Eights,” because for part of the boot-up, the entire display shows all the segments, like in the photo above. Comcast replaced it the box. We learned that updates to the program guide or updates to the firmware can cause this problem, meaning the software hadn’t been quite ready to roll out, from a QA perspective.

So far, we are on our ninth cable box. Other than the sound problem exhibited, most of the time the issue was the “Crazy Eights,” although once the downstairs box simply decided it wasn’t going to record anything. Twice the boxes of have recoverable, but at the cost of reinstalling the firmware, which has to be initiated by an on-site tech. (This is apparently an evidence of improvement—until a week ago, such a feat was apparently impossible.) Of course, once you have to exchange the box, all one’s saved programming goes away as well. Likewise, firmware reinstalls seem to wipe out all previously recorded video and settings.

The boxes have dual tuners, but the software doesn’t take advantage of them correctly. If one is watching one program, a confirmation dialog requests switching channels to record a scheduled or suggested recording. Hey, it has two tuners. Perhaps the one not in use could be used for the recording? I had a similar problem with two recordings that started an hour apart which I had set to run one minute over; the second recording never happened.

There’s no 5.1 digital surround output. We get 48 MHz PCM output that’s in Dolby Surround (stereo) only. This is expected to be fixed in a future software update, but far more critical fixes need to go in first.

TiVo users will be wondering about TiVo Desktop, the software that lets one use a computer on the network to transfer shows, program the TiVo, and even move recorded programs from TiVo to TiVo or burn them onto DVDs … although it is not currently possible to use it, the powers that be at Comcast are actually considering enabling it, because so many customers have requested it. (Like the regular Comcast DVR box, the DCH3416 sports FireWire, eSATA, USB, and network ports. Like the regular Comcast DVR, they are all currently disabled, except maybe the FireWire port which will only output what is currently playing—and we only get that because the FCC mandates it.)

Other than the problems with the boxes self-destructing at irregular but rapid intervals, I couldn’t be happier with the service, especially at only an extra $3 a month. The 160GB hard drive give us enough storage space. The TiVo user experience is much better than the Comcast DVR software, akin to the difference between the Hotmail and GMail. Programming is rapid and easy, and navigation is a dream. In fact, the overall user experience is good enough that I’ve kept having Comcast replace the boxes rather than go back to the old Comcast DVR. Even the HD image quality seems to have improved. (I do wish the menu response were a little faster, but I believe this is normal for such devices.)

A software update is due out on April 1, that should correct the “Crazy Eights” and approximately 40 other bugs, but will not yet provide 5.1 digital sound. I hope our current box lasts until then!

Addendum: The downstairs box went into “Crazy Eight” mode on Friday. So now we are up to 10 boxes.


Updates at last!

April 1 came, and of course required a visit from yet another Cable installer. With the update, our box went into a mode where the TiVo software itself wouldn’t work, although we could at least change channels.

The technician was actually upset, because he believed he could reset our box with a little bit of help from ATS, but they wouldn’t work with him, so he had to swap it out. He swapped the box, and the downstairs one, and updated them both with the new code.

The improvements are significant: The menus respond about twice as fast. The record light illuminates on the box when something is recording. Dolby 5.1 is back (which we did not expect yet). I even think both tuners actually record (we have not tested that yet). So far both boxes are working fine.

The technician said that an update planned in about a month will further improve the menu response time, which is now reasonable, but was painfully slow before. That’s the beauty of Java: “Write once; run really slowly everywhere.”

2008 as Seen from 1968

“The single most important item in 2008 households is the computer.”

In 2008, Mechanix Illustrated prognosticated on what life would be like 40 years later. Some of the predications are eerily accurate, some may be seen in another 40 years, and as for others, we can only hope. Take a look!

(While I’m working on 3 other relatively detailed posts, I figured I’d provide something to chew on to prove I’m still alive. For the record, I was born in 1968.)

Doug’s New Dress

Shopping for a new dress is hard.

This is true even with the wonder of the Internet, although the Internet certainly changes it from being nearly impossible to mostly possible, it is still decidedly difficult.

Background: Every January or February, Kronos, the company for which I work, holds its annual Winter Thaw event for the employees and their dates, in lieu of a Christmas party. Starting with an event scheduled at the MFA several years ago, the events have been hosted at various museums or similar venues. This year’s event, which took place last Saturday, was held at the Peabody Essex Museum in Salem, Massachusetts.

With Nichelle’s incredible weight loss and constant fitness training, I wanted her to have something for her to wear to the Thaw that would accentuate how much more stunning she has become in the past year or two. Or, in other words, I wanted her clothing to be as beautiful as she—which is, of course, impossible.


The absolutely stunning Nichelle wearing the gown I purchased for her.

I did some searching online, and quickly determined that J.C. Penny appeared to have gowns like I wanted in a price that was affordable. Macy’s had gowns, too, but was quickly excluded due to their prices. Also useful was J.C. Penny’s different views of each item, normally with at least one photograph in each of the available colors. With that, I also able to figure out what style and color were most likely to be pleasing. One interesting factor is that clothing available online tended to be available exclusively online, and there was no indication of what the local store branches would actually contain. (Men would never settle for this when it comes to electronics items. One would think women would be equally demanding. Perhaps years of nonstandard sizes in everything from blouses to shoes have simply worn them down.)

So, with Nichelle’s size stealthily extracted during a conversation about weight loss, NaNi and I went off to the mall one Monday after Nichelle had gone to work, to see what our local Penny’s had in stock. The Internet browsing allowed me to essentially go “buying”—I had no interest in “shopping”; this is another difference between men’s and women’s desired commerce experiences.

They had quite a few choices, but that was narrowed down by the available sizes. NaNi still preferred the more “princessy” outfits, which were more suited for a prom than the Thaw, although there was one slightly showy dress that might have been “mature” enough to fit, that I considered. That being said, I picked out a red strapless gown that was classy without being overly fancy, and was delighted to find one left in the right size, and it was even on sale. NaNi talked me into checking the Disney Store for the “Mermaid Swimsuit” she insists they have, and used her extra-cute-face to manipulate me into buying her a Tinkerbell dress, which was half-off. I figured it was fair enough, as I’d saved money with Nichelle’s dress on sale.)

I brought the dress home, eager for Nichelle to see it. She loved it! But, when she tried it on, we discovered one of the hazards of all the weight training she’s done. Although it fit perfectly nearly everywhere, her back is so muscular that she couldn’t zip it up.

So, back to J.C. Penny I went, hoping it to exchange it for one size up before they closed…

Unfortunately, there wasn’t a single dress in the size we needed. They were helpful, calling other area stores, and checking the inventory system; but not one of the gowns I wanted in the size needed was available within 50 miles.

I checked Sears. Nothing but prom dresses in juniors. I went home, and back to the Internet.

A nearly identical dress was available as a catalog order, but in the size we needed, it wasn’t available in a color I knew Nichelle would want. Grrrrr!


“Classy Nun” or “Bride of the Penguin”? Poor color choices. (The woman is a bit pale, too.)

Then, I noticed something I’d overlooked at least 15 times in two days. The dress, pictured above, was also available in cranberry! It would be perfect, if it were in a solid color. The silly white-on-black cuff (Classy nun or Bride of the Penguin?) had turned me off, even thought I liked the overall style.

But I had to be sure. So I found and phoned J.C. Penny’s customer service department, and the lady there confirmed that the cranberry dress was indeed a solid color. Even better, I could have the dress shipped to the catalog pickup at Penny’s in Nashua, and it would arrive by Saturday at noon, about six hours before we needed it.

The dress actually arrived on Friday afternoon, so I picked it up on my way home from work. It fit perfectly, with the results are shown at the top of this post.


To modify a line from Always: Nichelle is all twisted steel and sex appeal. I can’t be with a woman who looks like I won her in a lottery.

Lego Turns 50 Today

Today is the 50th anniversary of the filing of the patent for Lego bricks.


The Google logo received a Lego treatment today.

I received my first Lego set 34 years ago—number 480, the Rescue Helicopter—at age 5, as a Christmas gift from friend-and-neighbor Chuck Altwein. I quickly learned to completely assemble and disassemble the model without the directions. This was followed by set number 135 that year from my parents (too small a set, but I do not blame them), and many, many others, including some of my favorites, 190, 404 (which still gets my vote for best classic building set), and the 487 Space Cruiser, which was one of a trilogy of sets that opened Lego’s hugely popular (and still running) space line. (This line also introduced the modern Lego minifigure, or minifig.)

Lego forever changed my childhood, as I spent nearly every Saturday morning surrounded by Lego. One of the worst punishments I ever received was when I got frustrated trying to build a truck, and threw the partially completed assembly across the room. My Mom put my Lego in the attic for a week, and I learned to control my temper better. (I recall an incident with Isaac, at around age 4 or 5, where he had his Lego taken away for something similar, and he cried for 3 1/2 hours straight.)

I continue to build with Lego with my kids on rainy days at home, and lead a Lego robotics group that meets once a week at work (where I am known by the nickname LegoDoug). We have completed one project using the original RIS/RCX, and are switching to the NXT this week, thanks to Nichelle’s wonderful anniversary gift.

My boys are crazy about Lego Bionicle and the Lego Star Wars lines, and even NaNi loves to build, and I can’t think of any toy that has provided so much innovative playtime.

Check out some coverage on Gizmodo, Slashdot, Time, and this Lego timeline on Wikipedia.

Following are images of some of my favorite bits of my own Lego history.


I lobbied shamelessly and amorally for this one Christmas. It was Lego’s largest set to date.


One of Lego’s best sets ever, which included a Lego motor.


The Lego Space Cruiser, an unquestionable classic.


Lego’s first castle set.


The first Lego robotics kit, and a little piece of history.


An iconic robot constructed from the new Lego NXT robotics kit.

2008: Year of the Nerd

I hesitate to include this, but this is the sort of thing that goes on at a New Year’s Eve party at Heritage Baptist Church.

In addition to “praying in” the new year, we also spent several hours playing board games and doing improv skits. Lynn B., our great game organizer, ran a Family Feud session, which was quite fun, although at first we demonstrated our vast lack of knowledge in how this particular game show operated. Once it got going, the competition was fierce.

I loved the fact that all the kids were involved as well. David was interviewed by me in one of the skits as an eyewitness to the events of “The Ugly Duckling”; in his version he ran over the Ugly Duckling with his car! Tom H. brought a snowball inside, which ended up recycled a number of times by being thrown or dropped down the back of people’s shirts. Pastor Erik told people (not necessarily children) not to run about 4,328 times. Phil L. and David E. carried Isaac outside a couple of times and threw him in a snowbank.

Afterward we went home and let the kids stay up as long as they wanted, as is our tradition on New Year’s. NaNi didn’t make it much after 1:00. David was up until about 4:30. Isaac stayed awake until 6:40 p.m. on the first. We woke him up for dinner, and trounced him at Halo 3, which is extremely unusual, but shows how drastically sleep deprivation can affect performance and critical skills.

Late afternoon on the first, we were in the process of getting ready to go see Enchanted, when David came in calling, “It stings! It stings!” I thought he’d hurt or frozen his hands, until he pointed to his head. Isaac had accidentally hit him across the eyebrow with a snow shovel, splitting the skin open quite deeply, so we went to the emergency department at SNHMC instead of to the movies. (The physician’s office had just closed.) David was very worried about stitches, but got to have his skin superglued together instead.

While David and I waited, and waited, and waited in the waiting room, Nichelle was at home making beef enchiladas, our last bit of holiday eating-too-much-for-our-own-good.

Welcome, 2008!

One Mile, Baby!

For the past month or so, six mornings a week, I’ve been working on running, trying to get up to a mile without stopping. Today, I finally made it!


This is pretty much how I felt after finally completing a mile without stopping.

Previously my best distance before walking (and then resuming the run after I caught my breath) was only about seven tenths of a mile. Whew! Hope I can make it again tomorrow.

A Wedding Like No Other

Or, “A Match Made Where?”

Way back in October, Nichelle and I traveled to Florida for my brother Paul’s wedding. There’s much I could say here, like how Paul had to wear makeup after opening the truck door into his forehead, or how they “accidentally” played the Imperial March as they walked down the aisle together at the end of the ceremony.

Skvid Number One

Skvid = SKit on VIDeo

Last week our pastor asked me to put together a video skit to help illustrate a sermon in a series of lessons on stewardship: What happens when we overwhelm ourselves with choices and activities? Of course, it also illustrates beautifully the quirkiness of the Wilcox family.

I did the video in Windows Movie Maker, a free download for Windows XP. I had to overcome a quirk that kept locking the software up, discovering that previewing clips in the preview window wouldn’t work correctly, unless I dragged the clips to the timeline first. I can’t explain that, but wish I’d found the answer hours earlier. Movie Maker isn’t bad, but I need something that will let me treat the audio track from the video separately, as well as add more audio layers.

The film was shot entirely out of sequence, in order to meet the availability schedule of the actors (my kids), over the course of a very busy Saturday. The Star Wars: The Empire Strikes Back clip was created by shooting our own HDTV, the quickest way I could think of to get the piece I needed.

Background music includes Ella Fitzgerald’s, “I’m Beginning to See the Light,” and the title theme from Back to the Future.

Overall, it’s a tad too long at just over 6 minutes (the goal was 5 minutes), and I never got around to including any video transitions. I may tweak it a bit in the next few days, especially if I try out a more advanced software package, and hope to get it down to 4 to 4.5 minutes. I recall seeing George Lucas talking about an old filmmaker adage, “Films are never finished, just abandoned,” and how he had the technology (and money) to keep going back to his films to finish them the way he wanted.